You Know Who Really Hates AI? Insurance Claims Adjusters
98% of insurance claims adjusters' Glassdoor reviews about AI are negative. The profession fighting back against automation.
Why it matters
A profession directly threatened by AI deployment is documenting its resistance. Claims adjusters—a role AI is actively replacing—are publicly signaling distrust and pushing back, a bellwether for worker sentiment as agentic AI enters high-volume, rule-driven work.
The key facts
8 to know98% of claims adjusters' Glassdoor reviews mentioning AI were negative
Quote: 'AI is just a tool. It should never be given the keys.' — claims adjuster
Insurance claims adjustment is a high-volume, routine-heavy role — prime target for AI agents
Published Aug 31, 2026 — real-time workforce sentiment data as agentic AI scales
98% of Glassdoor reviews from claims adjusters mentioning AI were negative
Quote: 'AI is just a tool. It should never be given the keys.'
Insurance claims adjustment as a profession being disrupted by AI deployment
Worker sentiment data on AI adoption in a specific industry vertical
Go to the source
Wired AIwired.com
Publisher excerpt: Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”