AgentsSeptember 9, 2026via Intercom Blog
Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents
Why it matters
Sentiment data on agent adoption reveals where user trust lags capability perception — critical for practitioners deploying agents into customer-facing roles and for understanding the adoption friction ahead.
Key signals
- Survey of 1,000+ end users on AI agent sentiment
- Measures: perceived capability, trust, interaction comfort
- Published September 2026 (current market snapshot)
- Source: Intercom (customer communication platform with agent deployment visibility)
The hook
1,000 end users weigh in: trust gaps widen as AI agents go mainstream.
We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.