AgentsThe story, in brief
Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents
1,000 end users weigh in: trust gaps widen as AI agents go mainstream.
The KeyNews take
Why it matters
Sentiment data on agent adoption reveals where user trust lags capability perception — critical for practitioners deploying agents into customer-facing roles and for understanding the adoption friction ahead.
The key facts
4 to knowSurvey of 1,000+ end users on AI agent sentiment
Measures: perceived capability, trust, interaction comfort
Published September 2026 (current market snapshot)
Source: Intercom (customer communication platform with agent deployment visibility)
Go to the source
Intercom Blogintercom.com
Publisher excerpt: We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.