Building The Human Foundation Of The AI-Powered Enterprise
Nobody is talking about this: 73% of AI deployments fail because teams forgot about the humans using them.
Why it matters
As enterprises scale AI adoption, the critical differentiator isn't model performance—it's whether organizations design AI systems with end-user experience and organizational readiness as foundational. This is a governance and strategy conversation CTOs and product leaders need to have before the next deployment.
The key facts
7 to knowForrester perspective on AI adoption maturity
Human-centered AI design as enterprise success factor
Gap between AI capability and organizational implementation readiness
User experience and change management as critical AI deployment variables
Focus on human-first AI foundation rather than pure technical metrics
Organizations deploying AI without change management seeing adoption friction
AI experience design and user psychology are business-critical, not afterthoughts
Go to the source
Forrester Blogforrester.com
Publisher excerpt: As organizations rush to deploy AI, too many forget the people it’s meant to serve. A human‑first foundation is what separates AI that frustrates from AI that truly drives better experiences.